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Accident Reporting
In case of an accident or damage to the rental vehicle, follow these steps:
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Contact us promptly at 021 0295 2879.
Notify the police if the accident involves injury.
If feasible, draft a signed written statement of facts involving all parties. If consensus is unattainable, obtain a copy of the police report.
Avoid admitting liability, as it may impact your insurance coverage.
Allocate at least 30 minutes to complete a comprehensive accident report form upon returning the vehicle.
If you have a camera, photograph damaged vehicles and the accident site to assist with any claims
Note: You, as the renter, are liable for the excess, regardless of fault. The excess liability may vary by vehicle; refer to our Excess Reduction Cover page for details on reducing your liability.
Important: Document full details of all parties and vehicles involved, including names, addresses, phone numbers, insurance information, and apparent damage.
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For emergencies in New Zealand, contact 111 for Police, Ambulance, and Fire Service.
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Refer to our Safe Driving in New Zealand information for guidance on driving and basic road rules.